Shipping policy
Shipping Policy
Effective Date: September 19, 2026
Thank you for shopping with Carmen & Co. Please review our shipping policy below for details on processing times, delivery estimates, and other important information.
Order Processing
All orders are processed within 2-3 business days of purchase, excluding weekends and holidays. You will receive notification with tracking information once your order has shipped.
Shipping & Delivery
We currently ship to addresses within the United States. Once your order has shipped, delivery usually takes 7-14 business days, depending on your location. Delays may occur due to carrier issues, weather, or other circumstances beyond our control.
Shipping Costs
- Standard Shipping: $9.99 flat rate on orders under $75.00. You will see the exact cost in your cart before you enter payment details.
- Free Standard Shipping: Complimentary on orders of $75.00 or more.
Lost, Delayed, or Undeliverable Packages
If your tracking shows delivered but you have not received your package, please check with neighbors and your local carrier, then email us and we will do our best to help you locate it. We are unable to replace packages lost or stolen after confirmed delivery.
If your package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, you will be responsible for any reshipping fees. Please double-check your address at checkout and contact us right away if you notice a mistake. If your order hasn't shipped, we can correct it.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at Hello@CarmenCo.net with your order number and photos of the issue. We will send a replacement or a full refund to your original payment method.
Contact Us
For any shipping-related questions, please reach out to Hello@CarmenCo.net We reply within one business day. This policy is subject to change, so please review this page periodically for updates.